Return Policy:
Ride-On Adventures, Guaranteed Satisfaction 🚗

At Playtosy, we want your family to be thrilled with every ride-on toy adventure. If for any reason you're not completely satisfied with your purchase, we're here to make the return process as smooth as your child's favorite ride. Please take a moment to review our return policy:

Eligibility for Returns:

We accept returns under the following conditions:
The return request is initiated within 17 days of receiving your order.
The ride-on toy is in its original, unused condition, including all parts, accessories, and packaging.

How to Initiate a Return:

To initiate a return, please follow these steps:
Contact our customer support team at [email protected] to request a return authorization (RA) number.
Provide your order number and a brief description of the reason for the return.
Once you receive your RA number, securely package the ride-on toy with all its components and original packaging.

Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part. We recommend using a trackable and insured shipping method to ensure the safe return of the toy.

Inspection and Processing:

Upon receiving your return, our team will inspect the ride-on toy to ensure it meets our return eligibility criteria. Once approved, we will process your return, and you will receive a refund or exchange based on your preference.

Refunds and Processing Time:

Refunds will be issued using the same payment method used for the original purchase. Please allow 5 business days for the refund to be processed after we receive your returned ride-on toy.

Damaged or Defective Products:

If you receive a damaged or defective ride-on toy, please contact us at [email protected] within 12 days of receiving the order. We will work with you to resolve the issue promptly.

Contact Us:

If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our dedicated customer support team at [email protected]. We are here to help and ensure your satisfaction.

Our Commitment:

At Playtosy, we're dedicated to delivering ride-on toys that provide countless hours of joy and adventure for your family. Our return policy reflects our commitment to your happiness and peace of mind.

Thank you for choosing Playtosy as your ride-on toy provider. We look forward to enhancing your family's playtime adventures and ensuring they're filled with laughter and excitement.